BD Software | Remote Support

Remote Access Using Zoho Assist

We provide remote support by accessing your computer through Zoho Assist. This allows our support team to view and control your system for troubleshooting and assistance purposes.

Screen Visibility

Any information displayed on your screen during the session will be visible to our support team. Please ensure that all sensitive, confidential, or personal information is closed or hidden before the session starts.

Session Control and Termination

Our control of your system will immediately stop if you begin using your mouse or if you ask us to pause or end the session.

Your Control and Rights

You retain full control at all times. You may disconnect the remote session or regain control whenever you choose by notifying us through chat or ending the session directly.

Authorization for Changes

We will not delete, modify, or change any system settings, configurations, or account details without your explicit approval. If any such action is required, your consent will be clearly requested and recorded through the assist chat before proceeding.

Remote Support

Remote Support Protocols

Remote Access Using Zoho Assist

Screen Visibility

Session Control and Termination

Your Control and Rights

Authorization for Changes